How to Manage Your Subscription
Learn how to upgrade your plan, manage billing, track usage, and handle subscription changes.
Subscription Plans
BugBrain offers three subscription tiers:
Starter - Free Trial
Perfect for: Individual developers and small teams
Includes:
- 5 team members
- 100 AI-generated tests/month
- 10 discovery sessions/month
- Basic integrations
- Email support
Price: Free for 14 days, then $29/month
Growth
Perfect for: Growing teams and mid-size projects
Includes:
- 15 team members
- 500 AI-generated tests/month
- 50 discovery sessions/month
- All integrations
- Priority support
- Advanced analytics
Price: $99/month
Pro
Perfect for: Large teams and enterprise needs
Includes:
- Unlimited team members
- Unlimited AI-generated tests
- Unlimited discovery sessions
- Custom integrations
- Dedicated support
- API access
- SLA guarantees
Price: $299/month
View detailed plan comparison →
Viewing Your Current Plan
To see your subscription details:
Upgrading Your Plan
When to Upgrade
Consider upgrading when you:
- Need more team members
- Run out of AI generation quota
- Want more discovery sessions
- Need advanced features or priority support
How to Upgrade
Pro-Rated Billing: When upgrading mid-cycle, you’ll be charged a pro-rated amount for the remaining days. Your next billing date stays the same.
Downgrading Your Plan
Before You Downgrade
Check these limits:
- Team members (you may need to remove some)
- Active integrations
- Monthly usage quotas
- Features you’ll lose access to
How to Downgrade
Downgrade Timing: Downgrades take effect at the end of your current billing period. You keep current plan benefits until then.
Managing Payment Methods
Adding a Payment Method
- Go to Settings → Billing
- Click ‘Payment Methods’
- Click ‘Add Payment Method’
- Enter card details
- Click ‘Save’
Updating Payment Method
- Go to Payment Methods
- Click ‘Set as Default’ on the card you want to use
- Old card remains on file as backup
Removing Payment Method
- Go to Payment Methods
- Click ‘Remove’ on the card
- Confirm removal
Note: You must have at least one payment method on file for paid plans.
Viewing Invoices
Access all past invoices:
- Go to Settings → Billing
- Click ‘Invoices’ tab
- View list of all invoices
- Click ‘Download PDF’ to save
Invoices include:
- Billing period
- Plan name and price
- Payment date
- Payment method used
- Itemized charges
Tracking Usage
Monitor your quota usage to avoid hitting limits:
AI Test Generation
- View: Settings → Billing → Usage
- Shows: Tests generated this month vs. limit
- Resets: Monthly on your billing date
Discovery Sessions
- View: Settings → Billing → Usage
- Shows: Sessions run this month vs. limit
- Resets: Monthly on your billing date
Team Members
- View: Team page or Billing → Usage
- Shows: Active members vs. plan limit
- Action: Remove members or upgrade if at limit
Usage Alerts: Enable email alerts in Settings → Notifications to get notified when approaching quota limits (80%, 90%, 100%).
Billing Cycle
How It Works
- Monthly billing on the same day each month
- Anniversary date: Based on when you first subscribed
- Auto-renewal: Plans renew automatically unless cancelled
Changing Billing Date
Contact support to change your billing date. This may result in a pro-rated charge.
Cancelling Your Subscription
What to Know Before Cancelling
- Access continues until end of billing period
- All data is retained for 30 days after cancellation
- You can reactivate anytime within 30 days
- After 30 days, data is permanently deleted
How to Cancel
Reactivating After Cancellation
Within 30 days:
- Go to Settings → Billing
- Click ‘Reactivate Subscription’
- Update payment method if needed
- Confirm reactivation
Trial Period
Free Trial
- Duration: 14 days
- Features: Full Pro plan access
- No credit card: Required at signup
- Conversion: Automatically converts to Starter plan after 14 days
During Trial
- Access all Pro features
- Test unlimited features
- Evaluate for your team
- Upgrade anytime to lock in current features
After Trial
- Automatically downgraded to free Starter plan
- Keep all test cases and data
- Reduced quotas apply
- Can upgrade anytime to paid plan
Trial Tip: Invite your whole team during the trial to evaluate collaboration features with full Pro access.
Failed Payments
What Happens
If a payment fails:
- Day 1: Automatic retry + email notification
- Day 3: Second retry attempt
- Day 7: Final retry + account warning
- Day 10: Account downgraded to free plan
Resolving Payment Issues
- Check that card is valid and not expired
- Ensure sufficient funds available
- Verify billing address matches card
- Contact your bank if card is being declined
- Add a new payment method if needed
Important: Update your payment method before it expires to avoid service interruption.
Enterprise Plans
Need a custom plan?
Enterprise offers:
- Custom pricing
- Dedicated infrastructure
- SLA guarantees
- On-premise deployment options
- Custom integrations
- Dedicated account manager
- Training and onboarding
Contact: sales@bugbrain.tech
Tax and Billing Address
Updating Billing Address
- Go to Settings → Billing
- Click ‘Billing Information’
- Update address
- Click ‘Save’
Tax IDs and VAT
For EU customers, add your VAT ID:
- Go to Billing Information
- Enter VAT/Tax ID
- Tax treatment applied automatically
Frequently Asked Questions
Can I switch plans anytime? Yes, you can upgrade immediately or downgrade at cycle end.
What happens to my data if I cancel? Data is retained for 30 days, then permanently deleted.
Can I get a refund? We offer refunds within 7 days of purchase for new customers.
Do you offer annual plans? Yes, contact sales for annual pricing (2 months free).
Can I transfer my subscription? Yes, contact support to transfer to a different organization.
Next Steps
- Invite team members to use your seats
- Set up integrations included in your plan
- View features by plan
- Contact support for billing questions