Billing & Subscriptions

Understand BugBrain’s subscription plans, manage your billing, and track usage against quotas.

Subscription Plans

Starter - Free Trial

Perfect for: Getting started, small projects

Price: Free for 14 days, then $29/month

Includes:

• 5 team members
• 100 AI-generated tests/month
• 10 discovery sessions/month
• 2 concurrent test executions
• 2 scheduled test plans
• Basic integrations (Slack, webhooks)
• Email support
• Community access

Limitations:

• No API access
• No custom integrations
• Standard support response time

Growth

Perfect for: Growing teams, multiple projects

Price: $99/month (or $990/year - save 2 months)

Everything in Starter, plus:

• 15 team members
• 500 AI-generated tests/month
• 50 discovery sessions/month
• 5 concurrent test executions
• 10 scheduled test plans
• All integrations (Jira, Teams, Trello)
• Priority support
• Advanced analytics
• Data export
• 30-day execution history

New features:

• Custom test plan templates
• Bulk operations
• API access (100 requests/hour)

Pro

Perfect for: Large teams, enterprise needs

Price: $299/month (or $2,990/year - save 2 months)

Everything in Growth, plus:

• Unlimited team members
• Unlimited AI-generated tests
• Unlimited discovery sessions
• 10 concurrent test executions
• Unlimited scheduled test plans
• Custom integrations
• Dedicated support (4-hour SLA)
• Full API access (1,000 requests/hour)
• 90-day execution history
• SSO (Single Sign-On)
• Advanced security features
• Audit logging
• Custom contracts

Enterprise add-ons:

• On-premise deployment
• Dedicated infrastructure
• Custom SLAs
• Training and onboarding

Plan Comparison

Usage Quotas

What Counts Toward Quotas

AI-Generated Tests:

• Each test generated by AI (not manual creation)
• Resets monthly on billing date
• Shared across organization

Discovery Sessions:

• Each discovery crawl started
• Regardless of pages discovered
• Resets monthly on billing date

Team Members:

• Active members in organization
• Pending invitations don’t count
• Doesn’t reset (permanent limit)

Tracking Usage

View current usage:

1. Go to Settings → Billing
2. Click “Usage” tab
3. See quotas and consumption

Usage indicators:

• Green: <70% used
• Yellow: 70-90% used
• Red: >90% used (approaching limit)

Get alerts:

• Enable notifications at 80%, 90%, 100%
• Settings → Notifications → Usage Alerts

Free Trial

Trial Details

• Duration: 14 days
• Features: Full Pro plan access
• Credit Card: Required at signup
• Conversion: Auto-converts to Starter after trial
• Cancellation: Cancel anytime during trial

Trial Benefits

Try before you buy:

• Test all Pro features
• Invite your team (up to Pro limits)
• Run unlimited AI generations
• Full integration access
• No limitations

After Trial Ends

Automatically:

• Downgrade to Starter plan
• Quotas reduced to Starter limits
• Billing starts ($29/month)
• All data retained
• Can upgrade anytime

To avoid charges: Cancel before trial ends (Settings → Billing → Cancel)

Billing

Payment Methods

Accepted:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• PayPal (Pro plan only)
• Wire transfer (Pro annual only)

Billing Cycle

• Monthly: Billed on same day each month
• Annual: Billed once per year (17% discount)
• Anniversary date: Based on subscription start
• Auto-renewal: Automatic unless cancelled

Invoices

Access all invoices:

1. Go to Settings → Billing
2. Click “Invoices” tab
3. Download PDF or CSV

Invoice includes:

• Billing period
• Plan name and price
• Payment date
• Payment method
• Company details (if provided)
• Tax ID (for EU customers)

Failed Payments

If payment fails:

• Day 1: Auto-retry + email notification
• Day 3: Second retry attempt
• Day 7: Final retry + warning email
• Day 10: Downgrade to free plan

To fix: Update payment method in Settings → Billing

Upgrading

When to Upgrade

Consider upgrading when:

• Need more team members
• Running out of AI quota
• Want more discovery sessions
• Need better support
• Require API access

Upgrade Process

1. Go to Settings → Billing
2. Click “Upgrade Plan”
3. Select new plan (Growth or Pro)
4. Review changes and pricing
5. Confirm upgrade

Effective immediately:

• New features available right away
• Quotas increased instantly
• Pro-rated charge for current period
• Next billing date unchanged

Detailed upgrade guide →

Downgrading

Before Downgrading

Check these:

• Team member count (may need to remove some)
• Active integrations (some may be disabled)
• Scheduled test plans (excess will be disabled)
• Data retention (older data may be deleted)

Downgrade Process

1. Go to Settings → Billing
2. Click “Change Plan”
3. Select lower tier
4. Review impact and changes
5. Confirm downgrade

Timing:

• Takes effect at end of current billing period
• Keep current plan benefits until then
• No refunds for unused time

Cancellation

What Happens

When you cancel:

• Access continues until period ends
• No more charges after period
• Data retained for 30 days
• Can reactivate within 30 days
• After 30 days, data permanently deleted

Cancel Process

1. Go to Settings → Billing
2. Click “Cancel Subscription”
3. Select cancellation reason
4. Confirm cancellation
5. Export data if desired

Detailed cancellation guide →

Refund Policy

14-Day Money-Back Guarantee:

• Available for first-time customers
• Request within 14 days of purchase
• Full refund, no questions asked
• Contact: billing@bugbrain.tech

After 14 days:

• No refunds for subscription fees
• Pro-rated credits for downgrades
• Refunds for billing errors

Enterprise Plans

Need something custom?

Contact sales for:

• Custom pricing
• Volume discounts
• Custom features
• On-premise deployment
• Dedicated support
• Training and onboarding
• Custom SLAs
• Multi-year contracts

Email: enterprise@bugbrain.tech

Tax & Compliance

Tax ID

Add tax ID for invoices:

1. Go to Settings → Billing
2. Click “Billing Information”
3. Enter Tax ID or VAT number
4. Save changes

For EU customers: Provide VAT ID for reverse charge

Billing Address

Update billing address:

1. Go to Settings → Billing Information
2. Update address fields
3. Save changes

Used for:

• Invoice generation
• Tax calculation
• Payment verification

Security & PCI Compliance

Payment security:

• PCI DSS Level 1 compliant
• Credit cards never stored on our servers
• Processed by Stripe (industry standard)
• TLS 1.3 encryption
• No card data in logs

View security details →

Frequently Asked Questions

Can I change plans anytime? Yes, upgrade immediately or downgrade at cycle end.

What if I go over quota? AI and Discovery features pause until reset or upgrade. Test execution continues.

Do you offer discounts? Yes - annual plans save 17%, education/nonprofit discounts available, volume pricing for enterprise.

Can I get a refund? 14-day money-back guarantee for new customers.

What payment methods accepted? Credit/debit cards, PayPal (Pro), wire transfer (annual Pro).

Is there a free plan? 14-day free trial, then paid plans starting at $29/month.

Need Help?

Billing questions: billing@bugbrain.tech Sales inquiries: sales@bugbrain.tech General support: support@bugbrain.tech

Manage your subscription →